Your Procurement Questions, Answered Clearly
We understand that sourcing industrial equipment internationally involves real risks. This page addresses every concern -- from customization and certification to shipping and after-sales support -- so you can move forward with confidence.
General Procurement
Understand our ordering process, MOQ, pricing, and payment terms
What is your minimum order quantity (MOQ), and can I order just one machine?
Yes -- our MOQ is 1 unit. Whether you need a single extruder or a complete turnkey production line, we accommodate both single-machine orders and large-scale multi-line projects. We work with startups, mid-sized manufacturers, and multinational food groups alike. Contact our sales team for a tailored quote based on your exact requirements.
What payment terms do you accept for international orders?
We accept the following payment methods for international transactions:
- T/T (Bank Wire Transfer) -- Standard: 30% deposit upon order confirmation, 70% balance before shipment.
- L/C (Letter of Credit) -- Available for large orders from established buyers.
- Western Union / PayPal -- Available for small spare parts orders.
All prices are quoted in USD. We are happy to discuss flexible payment arrangements for long-term partners or large-volume orders.
Are your machines CE and ISO certified? Can you provide documentation?
Absolutely. All Meiteng machines carry CE and ISO certifications, meeting international safety, quality, and reliability standards. We can provide full documentation including:
- CE Declaration of Conformity
- ISO 9001 Quality Management Certificate
- Factory inspection reports and material test certificates
- Third-party inspection reports (upon request)
These documents are provided with every shipment and can be shared in advance for your compliance review.
Can I visit your factory before placing an order?
We warmly welcome factory visits. Our facility in Jinan, China covers 20,000 square meters and includes a dedicated machine testing workshop where you can witness live equipment demonstrations.
For customers who cannot travel, we offer:
- Live video factory tours via WhatsApp, WeChat, or Zoom
- Third-party inspection arranged through SGS, Bureau Veritas, or your preferred agency
- Pre-shipment video testing of your specific machine
Do you offer OEM/ODM services for brand owners?
Yes. We provide full OEM/ODM manufacturing services for brand owners who need customized equipment or production lines under their own brand identity. This includes:
- Custom color schemes, branding panels, and logo placement
- Tailored machine specifications to meet your product formulation
- Confidential NDA agreements to protect your proprietary designs
- Dedicated project manager for seamless coordination
Equipment Customization
Technical specs, parameter adjustments, and production line design
What parameters can be customized on your extruders and production lines?
Our engineering team can tailor virtually every critical parameter to your product requirements:
Processing Parameters
- • Temperature zones (barrel & die)
- • Screw speed & compression ratio
- • Moisture content control
- • Pressure settings
Output & Capacity
- • Production capacity (50-2,000 kg/h)
- • Product shape, size & texture
- • Die plate configurations
- • Raw material formulation
Can your equipment handle my specific raw materials (e.g., high-fat or high-fiber formulations)?
Yes. Our twin-screw extruders are specifically designed for high adaptability across diverse formulations, including:
- High-fat pet food recipes (up to 12% fat in-barrel)
- High-fiber plant-based and TVP formulations
- Aquatic feed with high-moisture processing
- Starch-based and grain-based snack formulas
- Modified starch with specific viscosity requirements
We recommend sharing your formulation details with our R&D team for a free technical feasibility assessment before ordering.
How long does it take to manufacture a customized production line?
Lead times vary based on complexity and current production scheduling:
You will receive a precise delivery schedule in your purchase agreement, with milestone updates throughout production.
Can you design a complete turnkey line from raw material intake to final packaging?
Yes -- this is our core strength. We provide end-to-end turnkey solutions covering the complete production workflow:
Our engineers handle layout planning, utility requirements, and PLC automation integration -- delivering a production-ready facility.
What voltage and power supply standards do you support?
We configure all electrical systems to match your local power supply standards. Common configurations we support include:
- 380V / 50Hz / 3-Phase -- Standard for China, Europe, India, Southeast Asia
- 440V / 60Hz / 3-Phase -- North America, Japan
- 415V / 50Hz / 3-Phase -- UK, Australia, Middle East
- Custom configurations upon request
Please specify your local electrical standards when submitting your inquiry to ensure accurate configuration.
Logistics & Export
Shipping terms, customs documentation, and delivery timelines
What shipping terms (Incoterms) do you offer?
We support all major Incoterms 2020 trade terms to suit your logistics preference:
- EXW (Ex Works) -- You arrange all freight from our Jinan factory.
- FOB (Free On Board) -- We deliver to Qingdao or Tianjin port; you handle ocean freight.
- CIF (Cost, Insurance & Freight) -- We cover shipping and insurance to your destination port.
- DAP (Delivered at Place) -- We handle delivery to your specified location.
FOB and CIF are most commonly chosen by our international customers. Our logistics team will recommend the most cost-effective option for your destination.
What export documents do you provide for customs clearance?
We provide a complete set of export and customs documentation with every shipment:
Additional documents (e.g., FORM E for ASEAN, fumigation certificates) can be arranged upon request.
How is the equipment packaged to prevent damage during ocean freight?
We use export-grade wooden crating with multi-layer protection for all international shipments:
- Heavy-duty fumigated wooden frames and crates (ISPM-15 compliant)
- Anti-rust oil coating on all metal surfaces
- Moisture-proof plastic film wrapping
- Foam padding and anti-vibration materials for sensitive components
- Steel strapping for structural stability inside containers
For full production lines, we use 20ft or 40ft standard/high-cube containers with detailed loading plans to maximize safety and efficiency.
What is the typical transit time to my country?
Estimated sea freight transit times from Qingdao/Tianjin port:
Transit times are estimates and may vary due to port congestion, customs clearance, or carrier schedules.
What happens if the equipment is damaged during shipping?
All CIF shipments include full marine cargo insurance. In the unlikely event of shipping damage:
- Document immediately: Photograph all damage before unpacking and note it on the delivery receipt.
- Notify us within 7 days: Send photos and a damage report to our after-sales team.
- Insurance claim support: We assist you through the entire insurance claim process.
- Replacement parts: We expedite shipping of replacement components at no charge pending claim resolution.
For EXW/FOB orders, we strongly recommend purchasing marine insurance through your freight forwarder.
After-Sales & Maintenance
Installation, training, warranty, and long-term technical support
What is your warranty policy?
We provide a 12-month warranty on all machines and production lines from the date of commissioning (or 18 months from shipment date, whichever comes first). The warranty covers:
- Manufacturing defects in materials and workmanship
- Electrical component failures under normal operating conditions
- Mechanical wear beyond normal expectations
- Free replacement parts shipped to you (customer bears freight cost)
The warranty does not cover damage caused by misuse, unauthorized modification, or failure to follow maintenance guidelines.
Do you provide on-site installation and commissioning services overseas?
Yes. We offer overseas on-site installation and commissioning by our experienced engineers. The service includes:
- Equipment assembly, alignment, and connection verification
- Trial production runs with your actual raw materials
- Parameter optimization to achieve target product specifications
- Operator training (hands-on, 3-7 days on-site)
- Handover documentation and maintenance schedule
Customer is responsible for engineer visa, round-trip airfare, accommodation, and a daily technical service fee. Remote video commissioning is also available as a cost-saving alternative.
How do I get technical support when a problem occurs during production?
Our after-sales support team is available 24/7 for urgent production issues. You can reach us through:
Most issues can be resolved remotely within 2-4 hours of initial contact. Our goal is to minimize any production downtime.
How can I source spare parts after the warranty period?
We maintain a comprehensive spare parts inventory and offer long-term supply support for all machines we manufacture:
- Wear parts (screws, barrels, die plates, cutting blades) available for immediate dispatch
- Electrical components (PLC modules, inverters, sensors) sourced from major brands
- Competitive pricing with volume discount for bulk spare parts orders
- Express shipping via DHL/FedEx for urgent replacement needs
We recommend purchasing a starter spare parts kit with your initial order -- our engineers will advise on the most critical consumables for your specific model.
What operator training is included with a production line purchase?
Every production line purchase includes comprehensive operator training at no additional cost:
- Pre-shipment factory training: Your operators can visit our Jinan facility for 3-5 days of hands-on training before delivery.
- On-site commissioning training: Our engineer trains your team during installation (if on-site service is selected).
- Video tutorial library: Step-by-step operation and maintenance videos provided in English (other languages available on request).
- Multilingual manuals: Operation and maintenance manuals in English; Spanish, Arabic, and French available upon request.
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